1. Introduction

This Privacy Policy outlines the collection, use, and protection of personal data by Calalupo Resort, a business operated by DOMUS RE S.R.L.. This notice explains what data we collect and why. Where your consent is required (for example for the newsletter or for non-essential cookies) we ask for it explicitly, and you can withdraw it at any time without any consequence.

DOMUS RE S.R.L.
VAT ID: IT17485971000
Reg. no: MI-2766209
Address: Via Ruggero Settimo 4, 20146 Milan, Italy
Email: info@calaluporesort.com

Contact Information
Phone: +39 379 317 8521
Reception: WhatsApp
Email: info@calaluporesort.com

2. Data Collection

We collect the following types of data:

• Personal Information: Name, contact information (email, phone number), and payment details (for reservations and services).
• Usage Data: Information on how you access and use our website and services.
• Cookies and statistics: this website does not use tracking or profiling cookies. We count visits with an anonymous statistics tool that sets no cookies and does not store your IP address. Third-party services are activated only with your consent: full details in our Cookie Policy.

3. Purpose of Data Collection

The data we collect is used for:

• Providing Services: To manage your booking, process payments, and offer requested services at Calalupo Resort.
• Communication: To send service-related communications, promotional offers, and newsletters (with your consent).
• Improving our Services: To analyze and improve our website, services, and customer support.

4. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

• Contractual necessity: To fulfill our contractual obligations to provide services.
• Consent: When required, for sending marketing communications or processing sensitive data.
• Legitimate interest: For improving our services and ensuring safety.

5. Data Sharing

We may share your personal data with:

• Third-Party Service Providers: Such as payment processors and IT services, solely for the purpose of fulfilling your requests.
• Legal Requirements: To comply with legal obligations, respond to legal claims, or protect our rights.

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Upon request, your data may be deleted or anonymized.

7. Your Rights

You have the right to:

• Access your personal data.
• Request corrections or deletions of your personal data.
• Object to or restrict the processing of your data.
• Withdraw consent at any time, where applicable.

To exercise these rights, please contact us at info@calaluporesort.com.

8. Data Security

We use appropriate security measures to protect your personal data from unauthorized access, alteration, or destruction.

9. Contact Information

For any questions or concerns regarding your personal data, please contact us:

DOMUS RE S.R.L.
Email: info@calaluporesort.com

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Newsletter
If you subscribe to our newsletter, your email address is stored and processed through Resend (Resend, Inc.), acting as data processor, solely to send you resort news and offers. You can unsubscribe at any time via the link in each email or by writing to info@calaluporesort.com.